VCM is an essential part of an operator's strategy as it relates to reducing operational cost, boosting revenues and ensuring customer satisfaction.
Reducing cost
Keeping the operational cost down with a highly diversified service portfolio involving hundreds of thousands of devices requires a competent management platform.
VCM offers a unified platform for any and all TR-069 compliant devices. These could be low-end Terminal Adapters, high-end Home Gateways, Set-Top-Boxes, Network Attached Storage, or even CE devices like USB storage.
With one management platform, there is no need to introduce new systems in an already saturated IT environment.
Also with VCM intelligent mass management supported by a user-friendly GUI, delivering complex services for a multitude of devices is done in the most efficient way possible.
Boosting revenue
Automating the provisioning process is one of the key components when a business is growing quickly. VCM seamlessly integrates with your BSS/OSS, Customer Relationship Mgmt (CRM) or service activation system and enables full automation of an operator's delivery process
VCM means plug & play with pre-built provisioning models that let operators add new users smoothly and quickly. Provisioning with VCM can be adjusted and customized to support a multitude of business and network models.
Also, service upgrades of existing customers are easily supported by VCM.
Ensuring customer satisfaction
Happy customers always makes "life easier" and keep your business competitive.
VCM offers powerful tools for operators to become proactive and ensure total customer satisfaction.
By monitoring the system through the VCM dashboard, which shows the live status of the system all nicely displayed through eye-catching graphs, taking proactive measures becomes remarkably simple.
When ensuring quality of your delivered services, the Helpdesk and Alarm modules can be quite convenient. With these useful modules, customer care staff can quickly find problems and troubleshoot any troublesome circumstances.
VCM Datasheet